Effective date: October 3, 2026
Northwest Express Auto Care ("NW Auto Care," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit nweautocare.com, contact us, or respond to our ads (including Facebook and Instagram lead forms), how we use it, and the choices you have.
Who We Are
Northwest Express Auto Care
19144 W. Little York Rd, Suite B
Katy, TX 77449
Phone: 832-683-4487
Email: nwexpressautocare@gmail.com
Information We Collect
Information you give us. When you call, text, email, book an appointment, fill out a form on our website, or submit a lead form through one of our Facebook or Instagram ads, we may collect:
- Your name, phone number, and email address
- Vehicle information, such as year, make, model, engine size, and VIN
- A description of the problem or service you need
- Whether you are interested in financing options
- Any other details you choose to share with us
Information collected automatically. When you visit our website, we and our service providers may automatically collect basic technical information, such as your IP address, browser type, device type, pages viewed, and how you arrived at our site. We collect this using cookies and similar technologies, including Google Analytics.
Information from social media platforms. If you submit a lead form on Facebook or Instagram, Meta shares with us the information you entered in that form. Some fields (such as your name or phone number) may be pre-filled by Meta from your profile; you can review and edit them before you submit.
How We Use Your Information
We use the information we collect to:
- Respond to your request and contact you by phone, text, or email
- Research parts and prepare estimates for your vehicle
- Schedule and perform services, and follow up afterward
- Share information about financing options if you have told us you are interested
- Improve our website, services, and advertising
- Comply with legal obligations and protect our business
How We Share Your Information
We do not sell your personal information. We only share it in these limited situations:
- Service providers who help us run our business, such as our shop management and scheduling software, website hosting, and analytics providers. They may use your information only to provide services to us.
- Financing partners, only if you choose to apply for financing. Any application you submit to a financing company is also governed by that company's own privacy policy.
- Parts suppliers, limited to vehicle details (such as year, make, model, and VIN) needed to look up or order the correct parts.
- Legal reasons, when required by law or to protect the rights, property, or safety of our business, customers, or others.
Text Messages and Calls
If you give us your phone number, we may call or text you about your request, estimate, appointment, or vehicle. Message and data rates may apply. You can reply STOP to any text message to opt out, or tell us at any time that you no longer want to be contacted. We do not share your phone number with third parties for their own marketing purposes.
Cookies and Analytics
Our website uses cookies and similar technologies to understand how visitors use the site and to measure the effectiveness of our advertising. We use Google Analytics, and we may use advertising tools from Google and Meta. You can control or delete cookies through your browser settings, and you can opt out of Google Analytics using Google's browser add-on at tools.google.com/dlpage/gaoptout. You can manage your ad preferences on Facebook and Instagram in your Meta account settings.
Third-Party Links and Content
Our website may include links to, or content from, other websites and services (for example, Google reviews, Google Maps, and social media pages). We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.
How Long We Keep Your Information
We keep your information for as long as needed to respond to your request, provide service, maintain vehicle service records, and meet our legal and accounting obligations. When we no longer need it, we delete it or keep it in a form that no longer identifies you.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may contact us at any time to ask what personal information we have about you, ask us to correct or delete it, or ask us to stop contacting you. We will respond to your request within a reasonable time, subject to any records we are required to keep by law.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Northwest Express Auto Care
19144 W. Little York Rd, Suite B, Katy, TX 77449
Phone: 832-683-4487
Email: nwexpressautocare@gmail.com